Credit Card Charges
Your credit card will not be charged until your order has shipped. After placing an order you may see a temporary authorization hold which validates the credit card. This temporary hold disappears after a few days and is not a permanent charge.

Order Cancellations & Refunds
If your order was cancelled prior to it being shipped, you will not be charged for the order. If you see an authorization on your credit card, it will disappear after a few days.

If your order was cancelled after it has shipped, we will process a refund to your credit card and send you a shipping label to return the wine. Refunds may take 3-5 business days to appear on your credit card.

Order Status
For orders that have shipped, tracking information is available on your Account Page. It may take up to 24 hours for FedEx to update the tracking information.

Delayed Orders
We are shipping delayed orders as quickly as possible and will send you a tracking number when it is on its way. It may take up to 24 hours for FedEx to update the tracking information. If you need to change your address or would like to cancel your order please send an email to cs@wine.com with your order number in the following subject line: “Delayed Order # - Change Address” or “Delayed Order # - Cancel”.

Incomplete Orders
In order to ship orders as quickly as possible, some orders are being sent in multiple shipments. If you don’t receive your complete order within 5 days, please send an email to cs@wine.com with your order number in the following subject line: “Incomplete Order # - Missing Product” and we will work with you to find a replacement or cancel the outstanding items. Please note that we only charge you for the product that is shipped to you, and will not charge you for any missing product.

Returned Orders
We are delayed in processing orders that have been returned to our warehouse. If any action is required on your return, we will contact you as soon as it has been processed.