Terms of Service
Welcome to the Internet sites of Wine.com, LLC ("Wine.com"). Wine.com includes wine.com, and other Internet sites affiliated with Wine.com, LLC, (each a "Wine.com Site"). Each Wine.com Site is operated by Wine.com, LLC, and its affiliates (collectively referred to herein as "we," "us," or "our").
PLEASE NOTE THAT YOUR USE OF THE WINE.COM SITE IS SUBJECT TO THE FOLLOWING TERMS ("TERMS OF SERVICE"). IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, DO NOT ACCESS OR OTHERWISE USE THIS WINE.COM SITE OR ANY INFORMATION OR MATERIALS CONTAINED ON THE SITE. YOUR USE OF THE WINE.COM SITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. THE TERMS OF SERVICE MAY BE UPDATED BY WINE.COM FROM TIME TO TIME WITH OR WITHOUT NOTICE TO YOU. YOUR CONTINUED USE OF THE WINE.COM SITE INDICATES ACCEPTANCE OF ANY MODIFICATIONS TO THE TERMS OF SERVICE.
You agree not to do any of the following while using the Wine.com Site:
- Intentionally or unintentionally violate any applicable law or regulation.
- Access, tamper with, or use nonpublic areas of the Wine.com Site or Wine.com's computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
- You will not access the Wine.com Site with any manual or automated process for any purpose other than to purchase Wine.com products and services as expressly allowed by these terms and conditions. Use of any automated system or software to extract data from the Wine.com Site (“data scraping”) is prohibited, regardless whether such use is for commercial or noncommercial purposes.
- Frame or link to the Wine.com Site except as permitted in writing by Wine.com.
The Sale of Alcoholic Beverages
Wine.com does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Wine.com makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from Wine.com is over the age of 21. You also agree that any alcohol purchased from Wine.com is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 Wine.com will prosecute you fully to the extent allowable by law.
Title and Ownership
Title to, and ownership of, all wine passes from Wine.com to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, Wine.com is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Wine.com, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.
Third Party Content and Monitoring
Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this Wine.com Site by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of Wine.com. Wine.com neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this Wine.com Site by anyone other than authorized Wine.com employees acting in their official capacities.
Parental Control Protections
As required by the Communications Decency Act of 1996, Wine.com hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to Content that may be harmful to minors. Among the many companies that provide Internet blocking and screening software are CyberPatrol, NetNanny, SurfWatch, and GuardOne. Wine.com does not sponsor or endorse any of these companies or their services.
The Wine.com Site may contain links to other web sites or resources. You acknowledge and agree that Wine.com is not responsible or liable for (1) the availability or accuracy of such web sites or resources; or (2) the content, advertising, or products on or available from such web sites or resources. The inclusion of any link on the Wine.com Site does not imply that Wine.com endorses the linked site.
10 Day Return Policy – Unused Products Only and Cancellations
Returns and cancellations are only accepted within 10 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your wine, please contact us at email@example.com. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
Damaged in Shipment
If you receive your wine and it has been damaged during shipment, please email us at firstname.lastname@example.org within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
The risk of loss and title for Gift Certificate pass to the purchaser upon our electronic transmission of the Gift Certificate to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Gift Certificate is lost, stolen or destroyed or your Wine.com Balance or any Gift Certificate is used without your permission.
WINE.COM, GIFT CERTIFICATES, INC. ("WCGC") AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Wine.com gift certificates are issued and sold by Wine.com Gift Certificates, Inc., an Idaho corporation. By visiting Wine.com, you agree that the laws of the state of Idaho, without regard to principles of conflict of laws, will govern these gift certificate terms and conditions.
Any dispute or claim relating in any way to Gift Certificates or your Wine.com Balance will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The U.S. Federal Arbitration Act and U.S. federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these terms and conditions as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Wine.com, Inc. c/o Legal Department 222 Sutter Street Suite 450 San Francisco CA 94108. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not to seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location.
We and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We and you also agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. Any dispute relating in any way to Wine.com gift certificates shall be submitted to confidential arbitration in Boise, Idaho, except that, to the extent you have in any manner violated or threatened to violate Wine.com's intellectual property rights, Wine.com may seek injunctive or other appropriate relief in any state or federal court in the state of Idaho, and you consent to exclusive jurisdiction and venue in such courts.
WCGC reserves the right to change and update these terms and conditions from time to time in its discretion, and your continued use of this website represents acceptance of the revised terms and conditions.
All terms and conditions are applicable to the extent permitted by law.
Termination by Wine.com: Wine.com may terminate your membership at its discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that Wine.com determines, in its discretion, violates these Terms or any applicable law, involves fraud or misuse of this membership program, or is harmful to our interests or another user. Wine.com’s failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of its rights.
Program Benefits: Steward-Ship members are entitled to free standard shipping on all eligible purchases.
Eligible Purchases: This program is limited to products sold by Wine.com on www.wine.com that are shipped to continental United States addresses, excluding U.S. territories, possessions and protectorates. We may exclude products in our discretion.
Conditions: You must have a Wine.com account to register for and use Steward-Ship. We reserve the right to accept or refuse membership in our discretion. You may not transfer or assign your membership or these benefits. Changing or combining orders, or changing your shipping address, speed, or preferences might affect Steward-Ship eligibility. Please note:
- we may ship the products by ground or air at our discretion (these options do not correspond to any carrier-branded shipping services);
- our carriers usually do not pick-up or deliver packages on weekends or holidays;
- Promo code is valid only on orders placed from the Wine.com account that purchased the Steward-Ship program. Code cannot be used on any other Wine.com account.
- In cases of extreme weather where only expedited shipping is available, you will receive a credit for the cost of standard shipping.
- Promo code is not valid toward shipping on wine club memberships, wine cellars and other select products.
- Steward-Ship cannot be given as a gift because it is tied to the account of the person purchasing it. Instead, we recommend a gift certificate.
- Evening, date-specific and by appointment shipments will receive a credit for the cost of standard shipping.
- We may exclude products with special shipping characteristics at our discretion.
- We reserve the right to accept or refuse membership in our discretion.
- You may not transfer or assign your Stewardship membership or any Stewardship benefits, including promotion codes for Stewardship memberships or benefits, except as allowed in these terms.
- Your Wine.com StewardShip membership does not apply to orders placed through our Corporate Sales team.
- Stewardship members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Stewardship benefits.
- When shipping to Alaska or Hawaii, standard shipping is not available so your order will be sent using an expedited method. You will be credited for standard shipping and charged an additional amount necessary to upgrade to expedited shipping. The shopping cart will indicate the shipping method and total charge on the final review page.
- From time to time, Wine.com may choose in its sole discretion to add or remove Stewardship membership benefits.
Fees; Renewal: The annual membership fee for Steward-Ship is $49.00. This fee is non-refundable except as expressly set forth in these Terms. Taxes may apply on either or both of the membership fee and the reduced shipping charges for Steward-Ship and you are responsible to pay all such taxes. UNLESS YOU NOTIFY US BEFORE RENEWAL THAT YOU WANT TO CANCEL, YOU UNDERSTAND YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AND YOU AUTHORIZE US TO COLLECT THE THEN-APPLICABLE ANNUAL MEMBERSHIP FEE AND ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU, AND TO CHARGE ANY CREDIT CARD THAT WE HAVE ON FILE FOR YOU ONE OR MORE TIMES, FOR FULL OR PARTIAL AMOUNTS, AS REASONABLY NECESSARY FOR US TO COLLECT THE PAYMENTS DUE FROM YOU.
Membership Cancellation: If you cancel your membership before you have made any eligible purchases, we will refund your full membership fee.
Promotional Trial Memberships: We sometimes offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial memberships cannot be canceled, but trial members can at any time choose not to upgrade to regular annual membership at the end of the trial period.
Protection of Content Provided by Wine.com and Its Licensors
All text, prices, graphics, logos, icons, images, audio clips and software on the Wine.com Site ("Site Content") are copyrighted materials owned by or licensed to Wine.com. The Site Content may contain trademarks, service marks and trade names which are owned by Wine.com and its affiliates, and may also contain brand and product names which are trademarks, service marks or trade names which are owned by certain third parties. Any Events described in the Site Content may be subject to other intellectual property rights, the exercise of which rights are expressly reserved by Wine.com, its affiliates, or third parties. "Wine.com" is a trademark of Wine.com. Unless authorized in writing by an officer of Wine.com, Wine.com's trademarks may not be used in connection with any product or service that is not Wine.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Wine.com. You may not sell, reproduce, distribute, copy, duplicate, resell, modify, display, publicly perform, prepare derivative works based on, frame, mirror, repost, exploit for any commercial purpose, or otherwise use any of the Site Content in any way for any public or commercial purpose without prior written consent of Wine.com or the rights holder. You may not use the Site Content on any other web site or in a networked computer environment for any purpose. If you violate any of these terms, your permission to use the Site Content will automatically terminate, you must immediately destroy any copies you have made of the Site Content, and we may end your authorization to use the Wine.com Site. Nothing contained in the Wine.com Site shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights ("IP Rights") of Wine.com, its affiliates, or any third party, and, except as provided in these Terms of Service, the exercise of all such IP Rights in the services, products, processes or technologies described in the Site Content are expressly reserved to Wine.com, its affiliates, and/or any third party, as applicable.
Copyrights and Designated Agent For Notification of Claims of Infringement
Wine.com respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Wine.com's Designated Agent the following information:
Wine.com's Policy Concerning Claims of Infringement Written Notice of Copyright Claims.
Claims of infringement should be in writing and should be directed to Wine.com's designated agent as specified below. Please include the following information:
- A signature of a person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
- A description of the copyrighted work that you claim has been infringed;
- A description of where the material that you claim is infringing is located on the site;
- Your address, telephone number, and email address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
WINE.COM will give you any necessary notices by posting them on the Wine.com Site. You authorize WINE.COM to send notices via electronic mail as well if WINE.COM decides, in its sole discretion, to do so. You agree to check the Wine.com Site for notices, and that you will be considered to have received a notice when it is made available to you by posting on the Wine.com Site.
Disclaimer of Warranties
ALTHOUGH WINE.COM ENDEAVORS TO PROVIDE CURRENT, ACCURATE AND RELIABLE INFORMATION ON THE WINE.COM SITE, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE EVENTS OR THE ACCURACY, RELIABILITY OR ANY USE OF INFORMATION ON THE WINE.COM SITE. WINE.COM DOES NOT WARRANT THAT YOUR USE OF THE WINE.COM SITE, OR THE OPERATION OR FUNCTION OF THE WINE.COM SITE, ANY COMPONENT THEREOF, OR ANY PRODUCTS, SOFTWARE OR SERVICES OFFERED IN CONNECTION THEREWITH, WILL BE UNINTERRUPTED OR ERROR FREE; OR THAT DEFECTS THEREWITH WILL BE CORRECTED; OR THAT THIS SITE OR ITS SERVER IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.
YOUR USE OF THE WINE.COM SITE IS AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIR OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE WEBSITE. WINE.COM AND ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE WINE.COM SITE. THE WINE.COM SITE CONTENT PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, OR FITNESS FOR ANY PARTICULAR PURPOSE.
Limitation of Liability
IN NO EVENT SHALL WINE.COM AND/OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE WINE.COM SITE, THE USE OR PERFORMANCE OF THE WINE.COM SITE, THE DELAY OR INABILITY TO USE THE WINE.COM SITE, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY EVENTS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE WINE.COM SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WINE.COM SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WINE.COM OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WINE.COM SITE, OR WITH ANY OF THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WINE.COM SITE. THIS SOLE AND EXCLUSIVE REMEDY IS SEPARATE AND INDEPENDENT OF ANY OTHER PROVISION THAT LIMITS WINE.COM'S LIABILITY OR YOUR REMEDIES.
Termination of your Wine.com Account
Wine.com may terminate your Wine.com Account with or without cause at any time effective immediately. If we terminate your Account without cause, we will refund on a prorated basis any portion of your Membership fee that you prepaid in advance for the remaining portion of your then-current Membership term.
Account Maintenance Fee
For any account that has been inactive for twelve consecutive months, Wine.com reserves the right to assess a maintenance fee of $1.00 per month. On the eleventh month of inactivity Wine.com will notify account owners of their inactivity and the scheduled maintenance fee via email. An inactive account is any account in which the user has not logged in twelve consecutive months.
No Responsibility to Sell Mispriced Products or Services
Wine.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Wine.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wine.com shall immediately issue a credit to your credit card account in the amount of the charge.
Modifications to Prices or Billing Terms
WINE.COM RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Wine.com shall be excused from performance under this Terms of Service if Wine.com is prevented, forbidden or delayed from performing, or omits to perform, any act or requirement under this Terms of Service by reason of: (a) any provision of any present or future law or regulation or order of the United States of America, or any state thereof, (b) any act or omission of a third party, or (c) any act of God, emergency condition, war, computer or telecommunications failure or other circumstance beyond the control of Wine.com.
The following provisions shall survive any termination of these Terms of Service: No Warranty from Wine.com, Limitation of Liability, Indemnity and General Provisions.
Any dispute or claim relating in any way to your use of any Wine.com Service, or to any products or services sold or distributed by Wine.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Wine.com c/o Legal Department 222 Sutter Street Suite 450 San Francisco CA 94108. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Wine.com will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
By using any Wine.com Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Wine.com.
If you have any questions about these Terms of Service, please contact us.
The Terms of Service were updated October 8, 2018.