customer care

WINE.COM CUSTOMER CARE

We are happy to assist you and provide several help methods for you to utilize: 

CALL US at 1-800-592-5870

If you need telephone assistance, you can reach our Customer Care department at 800-592-5870.  We are available to assist you Monday through Friday from 6:00am to 8:00pm, Pacific time.  We are closed on major Holidays and will have a special announcement on our customer service line when this is the case.

SEND US AN EMAIL via our Help Desk System

You can send our Customer Care Team your specific question using our Help Desk Ticket system.  To create and send us your question through this method, please visit our Customer Care area and submit your email using the "Send Us Your Question" form provided.  You will need to create a wine.com account if you do not have one.

BENEFITS of our Help Desk System

Because you create a wine.com account that is linked to an email address of your choice, we are able to assign your question a ticket number (which you are also given) and make sure it is answered by a designated Wine.com Customer Care Representative.

When you send us your question, your Help Desk ticket is monitored from receipt to resolution to ensure we answer your question as promptly and thoroughly as possible. 

Using this ticket system also allows for back and forth correspondence between you and a designated Customer Service Representative.  The ticket can be updated by you or by Wine.com as more information sharing is required.  This also reduces repeats often necessary with a regular email system.

Help Desk tickets with all of the correspondence is stored in the "your account" section of your Wine.com account (along with your detailed order information and any addresses you choose to save).