01. Changes or Cancellation - How do I change an order after I have placed it?

Confirmed Orders can only be changed or cancelled through Wine.com Customer Service.
Once you have placed and confirmed your order, it is not possible to access it to cancel or make any edits to the order.  Cancellation or change requests should be made as soon as possible after placing your order.

Once your order ships, it cannot be changed or cancelled!
While we try our best to accommodate order cancellation requests, the timing for such requests is critical. Once our warehouse has started to process your order, it is not possible to make any changes or stop the shipment. 

We can intercept an order if it is still with the carrier.
If we are not able to cancel an order because it is already in process or shipped, we can contact the carrier to process an address correction or to ask for them to return the package to wine.com.  In these cases, a refund upon return can be requested.  Once the package arrives back at our warehouse, your refund would be processed, less the original and the returning shipping and handling charges.

Bordeaux Future orders are non-refundable.
Once you place your order, Wine.com secures the contract within hours and you are invoiced directly. This means that all futures orders are not cancelable and are non-refundable.  If you no longer want a Bordeaux Future order that you placed, Wine.com will take the burden to resell the wine.  There is a 25% cancellation fee that will be deducted from your credit.  The remaining amount will be applied as a credit to your Wine.com account. We do not process credit card refunds for these cancellations.  

Please login or create an account to create a wine list.