customer care

Wine.com accepts payment through the following credit cards: Visa®, MasterCard®, American Express®, and JCB®.

We do not accept checks or money orders.

CREATING YOUR WINE.COM ACCOUNT:
When creating a new Wine.com account, there is an initial ZIP code field that is U.S.-specific. If your billing address is outside the U.S., please use your recipient's ZIP code instead of your own postal code when creating your account.

ENTERING YOUR CREDIT CARD INFORMATION:
In the Billing Information screen of the Shopping Cart, select your country from the pull-down menu before entering any other information. Doing so will reload the page, replacing "state" and "zip code" with more appropriate fields for your address. Having the correct fields should smooth the approval process.

If your credit card is not accepted and you are bounced back to the Billing Information screen of the shopping cart, you should see a message in red at the top of the screen telling you what information may be missing or is incorrect or if the card has been declined.

Generally these errors are related to:
- One or more fields were left blank in the Billing Information screen
- One or more fields contained invalid data in the Billing Information screen
- The information provided may not match what your bank has on record
- The bank has declined the card for an undisclosed reason.

You may want to double check all fields to ensure the data is complete and accurate. The billing address must match what your card issuer has on file (where you receive your billing statements).  If you feel you have entered all your card information correctly, you may want to contact the issuer of the card to report the problem you experienced.

If a card has been declined, you may want to try a different credit card.  If you'd like assistance completing your transaction with another credit card, please feel free to contact us at 800-592-5870.

The charge that will ultimately be applied to your credit card should match the total on your Invoice Confirmation email from Wine.com.  Wine.com does not finalize any charges until the order in question is shipped from our warehouse.

At the time you place your order, we do authorize your credit card and verify available funds.  If you see what looks like more than one pending charge on your credit card record within the first 48 hours after your order, it is almost certainly just more than one approval, or authorization for the purchase.  This occurs when your credit card company confirms more than once that you have enough credit for your Wine.com transaction.

Ultimately there will be only one actual charge (finalized with your credit card company as a settlement when the order is shipped), and any extra auhtorizations for the funds will drop from your account. You can confirm this with your credit card company.
 
If your credit card company does indeed confirm more than one complete and finished charge ("settlements" in credit card company lingo), or if you have any other question about billing discrepancies, please visit our Customer Care area and submit your issue using the "Ask a Question" form provided.

You can update your Wine.com credit card information by logging into "Your Account" from the top of any Wine.com page. Under the "Your Account Info" menu on the left side of the page, click the link for the item you wish to change or update.

UPDATING EXISTING ORDERS OR WINE CLUBS:
If you need to update a credit card on an order you have already placed, or a card you are using for an ongoing, montly wine club, you will need to contact us directly.  We will need to access the order or wine club in question and update the card for you.

To contact us for your credit card updates, please call us at 800-592-5870. For security reasons, please do not provide credit card numbers as text in a message or email.

To redeem a wine.com gift certificate on a Wine.com order, once you have filled your shopping cart and are ready to place the order, you will need to enter the gift certificate code in the Billing information section of the shopping cart.

In the Billing Information screen, there is box located to the right with a space for you to enter and redeem your gift certificate code.  To redeem a Wine.com gift certificate, enter the code in the field provided and click on the redeem button for your code to be verified and applied to your account.

When your code is verified, the gift certificate box will update with the verified value amount of the gift certificate.  You may redeem up to two gift certificate codes per order. 

Please note that you will still need to enter your credit card information for security and age verification purposes, even if your gift certificate covers the full amount of your order.  The card acts as an additional form of identification. Due to the nature of alcohol sales, we must have traceable records of wine purchases, in the event of an audit by state Alcohol and Beverages Commissions. This precaution is part of Wine.com's commitment to ensuring we don't sell alcohol to minors.

As long as the value of your gift certificate exceeds the price of the product you are purchasing, no charge will be made to your credit card.  If your purchase does exceed the value of your certificate, any remaining amount will be charged to the credit card you provide.

When using a wine.com gift certificate, you are required to enter your credit card information for security and age verification purposes, even if your gift certificate covers the full amount of your order. 

The card acts as an additional form of identification. Due to the nature of alcohol sales, we must have traceable records of wine purchases, in the event of an audit by state Alcohol and Beverages Commissions. This precaution is part of Wine.com's commitment to ensuring we don't sell alcohol to minors.

As long as the value of your gift certificate exceeds the price of the product you are purchasing, no charge will be made to your credit card.  If your purchase does exceed the value of your certificate, any remaining amount will be charged to the credit card you provide.

Wine.com is obligated to collect any state alcohol taxes as follows:

- When shipping to states where we have direct shipment certificates. 
- In states where we have a warehouse from which we make in-state shipments.
- In states where excise taxes are required.

If your Wine.com order includes tax, your delivery state falls under at least one of these categories.