customer care

You can follow the progress of all your orders and shipments by clicking Track Your Order at the top of any Wine.com page. Once an order ships, it may take up to 24 hours before current tracking information is available by clicking on the tracking number you'll find there.

Legally, wine can only be delivered when someone 21 or older is present to sign for the delivery.  Our carriers are licensed to ship wine and must comply by obtaining a signature for the completed delivery. 

Signees do not need to be the person whose name is on the package, but they may have to show proof of age.  Customers often prefer to send packages containing wine to a business address where an adult, 21 years or older, will be available to sign for the package.

You can also use our new residential delivery options, such as Evening, Saturday and By Appointment.  Available in most areas; these shipping options will be presented at the confirm order stage of the shopping cart as they are available for your delivery location.

Or, you may consider addressing your shipment(s) to a neighbor who is home during normal delivery hours.

Although we continually monitor inventory to ensure product availability, there are times when products may become temporarily out of stock or, in some cases, unexpectedly no longer available.  We work closely with all our distributors to maintain accurate inventory and availability.

If an item does become unavailable, wine representatives are available to suggest comparable substitutions. In cases where a substitution is necessary, we will email you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order if you prefer to do so. Your credit card will not be charged until we ship your order, and you will not be charged for out-of-stock items.

When extreme weather conditions between our warehouse and a shipping destination could adversely affect wine in transit, Wine.com may place a temporary Weather Hold on orders shipping to or through affected states.

If your order is on Weather Hold, you can check its status by clicking Track Your Order from the top of any Wine.com page.

Extreme weather may also delay orders already in transit, as carriers may not be able to move freight or make deliveries.

We apologize for the inconvenience such delays may cause our customers, and will be watching the weather closely so as to resume shipping affected orders as soon as conditions permit.

If you choose to override a Weather Hold placed on your order, we recommend upgrading your shipping to Express so your wine spends as little time as possible in extreme weather conditions. You can visit our Customer Care area to submit your request using the "Ask a Question" form provided. You can also call our Customer Care department during business hours at 800-592-5870.

When orders are released from Weather Hold at the customer's request, Wine.com will not accept responsibility for damage that items may suffer due to extreme temperatures in transit, and will not replace these items at our expense.

If you prefer to cancel your order and shop again at a later date, we will certainly oblige.