customer care

Wine.com Steward-Ship is a membership program that enables customers to enjoy unlimited standard shipping for a full year for just $49. Some exclusions apply.

Highlights of our Steward-Ship program include:

• Unlimited Standard Shipping
  Use for purchases of wine, gifts, accessories and more
• No minimum purchase
  Use Steward-Ship to buy as much or as little as you want, as often as you want
• Valid for a full year
  Your membership is valid for a full year from date of purchase
• Automatically applied to your order (must be signed in)
  Your Steward-Ship shipping discount will be automatically applied to your order when you are signed into the account that you used to purchase your Steward-Ship membership

  

To become a Steward-Ship member, visit www.wine.com/stewardship and click on the "add to cart" button. Your benefits will apply immediately after your purchase.

  

You must be signed into the account that you used to purchase your Steward-Ship membership.  Once you are signed in, your shipping discount will be automatically applied in the Shopping Cart.  If you are not signed in when you reach the Shopping Cart, your shipping discount will appear at the Confirm Order stage of checkout. 

  

Steward-Ship benefits apply to standard shipping on almost all items listed on the wine.com site.  Some items are excluded, such as wine club shipments, wine cellar purchases and other select products.

  

The Steward-Ship discount is valid on Standard Shipping rates. 

Using the Steward-Ship discount with other shipping options:
Date-specific, evening, by appointment and expedited shipments will receive a credit for the cost of standard shipping.  Also, in cases of extreme weather where only expedited shipping is available, you will receive a credit for the cost of standard shipping.

Using the Steward-Ship discount with promotion codes:
The Steward-Ship program can be combined with one non-shipping promotion code.  Only one promotion code can be used per order.  Please check the details of the promotion code for all terms, restrictions, and requirements.  The Steward-Ship program cannot be used with any other shipping discounts.

  

No, the Steward-Ship shipping discount does not apply to wine club shipments.

  

If an order did not reach you or the intended recipient and was returned to Wine.com, as a Steward-Ship member we will cover the cost of standard shipping to have your order re-shipped. 

Re-ship requests that require date-specific, evening, by appointment or expedited shipments will receive a credit for the cost of standard shipping but will charge any additional shipping costs required.

  

The Steward-Ship discount is only applicable to shipments from our warehouse to your specified address.  Any items that are returned to Wine.com for a non-quality reason, will be refunded less the required shipping and handling necessary to return the product to our warehouse.

  

Steward-Ship is valid for corporate orders with a value of more than $75.00 per recipient, but generally cannot be combined with other discounts.  Some exclusions may apply.

To contact our Business Gift Services Team:

phone: 1-877-289-8268 Option 1
e-mail: corporateorders@wine.com

  

Steward-Ship cannot be given as a gift because it is tied to the wine.com account of the person purchasing it.  Instead, we recommend a gift certificate.

  

Your Steward-Ship membership automatically renews each year.

You can choose not to renew or update your payment method by contacting Customer Service at 1-800-592-5870.

You will be notified via email before your plan is renewed, however we cannot be held responsible if your renewal email does not reach you. 

  

Welcome to the terms and conditions ("Terms") for Steward-Ship. These Terms are between you and Wine.com, Inc., and/or its affiliates ("Wine.com" or "Us"), and govern our respective rights and obligations. The Terms, together with applicable terms and conditions related to any promotional offers provided to you for use with Steward-Ship, constitute the entire agreement between you and Wine.com related to the Steward-Ship shipping membership program. Please note that your use of the Wine.com Web site and Steward-Ship membership are also governed by our Terms of Service and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the Wine.com website, all of which (as changed over time) are incorporated into these Terms. If you register for membership, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.

Program Benefits

Steward-Ship members are entitled to free standard shipping on all eligible purchases.

Eligible Purchases

This program is limited to products sold by Wine.com on www.wine.com that are shipped to continental United States addresses, excluding U.S. territories, possessions and protectorates. We may exclude products in our discretion.

Conditions

You must have a Wine.com account to register for and use Steward-Ship. We reserve the right to accept or refuse membership in our discretion. You may not transfer or assign your membership or these benefits. Changing or combining orders, or changing your shipping address, speed, or preferences might affect Steward-Ship eligibility. Please note:

• we may ship the products by ground or air at our discretion (these options do not correspond to any carrier-branded shipping services);
• our carriers usually do not pick-up or deliver packages on weekends or holidays;
• Promo code is valid only on orders placed from the Wine.com account that purchased the Steward-Ship program. Code cannot be used on any other Wine.com account.
• In cases of extreme weather where only expedited shipping is available, you will receive a credit for the cost of standard shipping.
• Promo code is not valid toward shipping on wine club memberships, wine cellars and other select products.
• Steward-Ship cannot be given as a gift because it is tied to the account of the person purchasing it. Instead, we recommend a gift certificate.
• Evening, date-specific and by appointment shipments will receive a credit for the cost of standard shipping.

  

Welcome to the terms and conditions ("Terms") for Steward-Ship. These Terms are between you and Wine.com, Inc., and/or its affiliates ("Wine.com" or "Us"), and govern our respective rights and obligations. The Terms, together with applicable terms and conditions related to any promotional offers provided to you for use with Steward-Ship, constitute the entire agreement between you and Wine.com related to the Steward-Ship shipping membership program. Please note that your use of the Wine.com Web site and Steward-Ship membership are also governed by our Terms of Service and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the Wine.com website, all of which (as changed over time) are incorporated into these Terms. If you register for membership, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.

Agreement Changes

We may in our discretion change these Terms, Wine.com's general Terms of Service and Privacy Policy, or any aspect of Steward-Ship membership, without notice to you. However, any increase in the membership fee will not apply until your membership is renewed. If you cancel your membership before the effective date of these changes, we will give you a prorated refund of your membership fee based on the number of full months remaining in your membership period. This refund option does not apply to any other changes we may make. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

Termination by Us

We may terminate your membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of this membership program, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

Limitation of Liability

N ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN WINE.COM'S TERMS OF SERVICE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO STEWARD-SHIP. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST ANNUAL MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

  

Welcome to the terms and conditions ("Terms") for Steward-Ship. These Terms are between you and Wine.com, Inc., and/or its affiliates ("Wine.com" or "Us"), and govern our respective rights and obligations. The Terms, together with applicable terms and conditions related to any promotional offers provided to you for use with Steward-Ship, constitute the entire agreement between you and Wine.com related to the Steward-Ship shipping membership program. Please note that your use of the Wine.com Web site and Steward-Ship membership are also governed by our Terms of Service and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the Wine.com website, all of which (as changed over time) are incorporated into these Terms. If you register for membership, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.

Fees; Renewal

The annual membership fee for Steward-Ship is $49.00. This fee is non-refundable except as expressly set forth below. Taxes may apply on either or both of the membership fee and the reduced shipping charges for Steward-Ship. UNLESS YOU NOTIFY US BEFORE RENEWAL THAT YOU WANT TO CANCEL, YOU UNDERSTAND YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW AND YOU AUTHORIZE US TO COLLECT THE THEN-APPLICABLE ANNUAL MEMBERSHIP FEE AND ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

Membership Cancellation

If you cancel your membership before you have made any eligible purchases, we will refund your full membership fee.

Promotional Trial Memberships

We sometimes offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers.  Trial memberships cannot be canceled, but trial members can at any time choose not to upgrade to regular annual membership at the end of the trial period.