customer care

Once you have placed and confirmed your order, it is not possible to access it to make adjustments.  To make a change to a confirmed order, you must contact our Customer Care department.

While we try our best to accommodate order change requests, the timing for such requests is critical. It is best to call us at 800-592-5870 to request your change as soon as possible.  We are open Monday through Friday from 6:00am to 8:00pm, Pacific time.

I am afraid that once our warehouse has started to process your order, it is not possible to make any changes or stop the shipment.  

Once you have placed and confirmed your order, it is not possible to access it to cancel the order.  To cancel a confirmed order, you must contact our Customer Care department.

While we try our best to accommodate order cancellation requests, the timing for such requests is critical. Once our warehouse has started to process your order, it is not possible to make any changes or stop the shipment.
 
Cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Care department during business hours at 800-592-5870.
 
If we are not able to cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less the original shipping and handling charges, and return shipping and handling charges.