customer care

To place an order on wine.com, you will be required to create a wine.com account.  To create the account, we will ask for the following:

- Your name
- Date of birth
- Zip code (if you are an international customer, enter the shipping address US zip code)
- Email address
- A password

Your wine.com account will store this information along with the orders you place using your wine.com account.  Because we are a retailer of wine, there are many regulations to which we must adhere, and this requires our sales and deliveries to be properly recorded.

There is no need for you to save any credit card or address information on your wine.com account.  However, the Wine.com order forms do request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date and CVV code, billing address, and billing phone number. This information is used for billing purposes to verify that the customer is of legal age, to properly authorize the credit card and to fill customers' orders.

Also, we communicate important order status information through your wine.com account.  We will email Order Confirmations and Shipping Confirmations along with tracking information.  If we encounter difficulty when processing an order, the information you provide on your wine.com account is used to contact you. This information is harvested from a secure area and encrypted for our customers' protection. It is not sold or shared with anyone else under any circumstances.

Your Wine.com login is the email address you entered when you registered on our site. Your password should be one of your choosing, can be 5-16 characters, and is case sensitive.

If you cannot remember your password, please click "Have you forgotten your password?" on the log-in page. You will be asked to submit the email address associated with your wine.com account.  Once that is submitted, we will send you an email message with instructions and a link to a form that will allow you to change your current password and login to your wine.com account.  

Or, feel free to call us at 800-592-5870 and we can reset your password for you.

You can update your Wine.com account information by logging into your wine.com account online.  To do this, click on the your account link located at the top of any wine.com web page.  You will then be asked to enter your email address and your password to access your account information.  

Once you have accessed the "your account" page, on the left side of the page, you will see the listing of the items you can view and/or edit. Simply click on the item you wish to edit from the selection listed and make and save your updates as applicable.  Each update page will also provide tips and hints.

AN IMPORTANT WINE CLUB UPDATE NOTE: 
If you need to make an update to a Wine Club membership address or credit card, please contact us directly.  Any changes you make online in your account will not automatically transfer/update to your pre-existing wine club.  You can still make the updates in your account, but please also make a follow-up call to us at 800-592-5870, so that we can make sure your updates are correctly transferred to your existing wine club subscription (for security reasons, please do not send credit card numbers via our Help Desk email system).

SAVING ADDRESSES DIRECTLY FROM THE SHOPPING CART:
You can also save addresses and credit cards when placing an order. While in the Shopping Cart, click "save this credit card" in the Billing Information screen or "save this address" in the Shipping Information screen.  These saved addresses will then also be available and listed in your account Address Book.

You can see your order history, access specific order information and track orders in progress by clicking on the your account or track your order links that are at the top of any Wine.com page.

You can opt out of newsletters and promotional emails, by logging into Your Account section of Wine.com, then clicking "Update Account" and un-checking the option that reads "Please email me when Wine.com has special offers and sales!"

If at any time you should wish to unsubscribe, please complete the Ask a Question form located within customer care.  Be sure to include all relevant contact information, including any email or physical addresses at which you receive our promotional material.

You may also send a letter to:

Some upcoming mailings may have already been addressed for mailing when your request arrives. Please allow up to 10 business days for our system to complete this update.

Wine.com sends email order confirmations to the address specified in your account. An email confirmation of new orders is sent that specifies when your package has been shipped. Email confirmations are considered a service, and are therefore still delivered to customers that have requested not to receive promotional email messages from Wine.com.

Please visit Wine.com's Privacy Policy page for information.

Our wine.com community is a great place to create and share reviews and wine lists with other members of the wine.com community.  When creating your Community Profile, please note that the profile you create will be "public" so the user name you create can be searched on the internet.

On the page you access to create your community profile, we do include information that your profile will be "public" and that you can use an alias if you choose to do so.

After creating a profile, if you are concerned about your name appearing on search engines in connection with your Community Profile, you can change your Public Username. Here's how:

1) Click "Your Account" at the top of any Wine.com page and log in.

2) In your account, under the heading "Your Community Content" on the left side of the screen click "Profile."

3) On the next page, under the heading "content" click the "EDIT" button next to the "Profile" link.

4) On the Edit page, you can change your Public Username to an anonymous name of your choosing, so that your actual name is not linked to the profile.

Please note, this update will take a few days before the search engines have completed their updates and will stop showing your profile when searched by the removed name.  Also, any temporary internet cookies/cache may result in your name still appearing until those are cleared