Most Common Questions VIEWS
01. Shipping Regulations - Where does Wine.com ship wine? 424587
01. WINE.COM CUSTOMER SERVICE - What are your HOURS and PHONE NUMBER? 144524
03. Shipping Rates - What do you charge for shipping? 42690
01. Tracking - How can I check on an order status and delivery? 21023
06. Wine Club - How do I make changes to a Wine Club subscription? 20516
09. Promotion Codes - How do I redeem a promotion code? 14726
04. Wine Club - When are wine club orders shipped each month? 11765
04. Multiple Charges - Why is my online statement showing more than one charge? 9281
05. Unsubscribing Your Email Address - How do I opt out from email offers? 8796
03. Tracking and Viewing Your Orders - How can I view and track my orders? 6628
05. Wine Club - Can I use Steward-Ship to receive free shipping for my wine club? 6584
04. Editing Your Account - How do I edit my addresses, credit cards, etc? 6357
03. Sending GIFTS - How are gifts and gift messages sent with my order? 5753
06. Gift Certificates - How do I redeem a wine.com gift certificate? 5746
01. Product Issue - What if I have a problem with my order? 5235
03. Out of Stock Items - Why would a wine become unavailable after I order it? 4118
07. Multiple addresses - How do I place an order shipping to several locations? 3691
03. Wine Club - How do I give a wine club gift subscription? 3687
02. Reshipping - How do I reship a package that has been returned to you? 3670
04. Selecting Delivery Dates - What are my delivery options? 3577
08. Gift Certificates - How do I buy gift certificates? 3552
08. Taxes - Why do you charge tax on some orders? 3227
02. Wine Club - What are the prices on Ongoing vs. Prepaid clubs? 3177
01. Changes or Cancellation - How do I change an order after I have placed it? 3114
03. Vintage substitution - Why was a different vintage shipped than what I ordered? 3106
02. Adult Signature - Why is an adult signature required for delivery? 2767
01. Wine Club - What are the differences, details and benefits of your wine clubs? 2765
05. Credit Card Updates - How do I update a credit card? 2761
10. Sulfites - Do all wines contain Sulfites? 2409
03. Credit Card Declines - What do I do if the cart is not accepting my billing information? 2394
02. State Selection Process - Why must I select a state before shopping? 2343
01. Getting Started - How do I place an Order and why do I need a wine.com account? 2311
05. Bottle Limits - Why would the shopping cart limit the wine I can buy? 2284
02. Price variations and product availability - Why do price and stock differ by state? 2219
02. Logging In and Your Password - How do I login and what if I forgot my password? 2165
06. Important Email Confirmations - If I am unsubscribed, what emails will I receive? 2126
02. Foreign Credit Card Address - Can I use a credit card with a foreign address? 2091
01. Accepted Credit Cards - What are my payment options? 2053
03. Bordeaux Futures - How do I cancel an order? 2039
07. Gift Certificates - Why is a credit card needed when paying by gift certificate? 1553
04. Bordeaux Futures - Can I select my delivery date now? 1521
02. Bordeaux Futures - How am I billed? 1519
11. Screw caps - Why they're now common (and beneficial) 1467
08. Your Privacy and Security - How secure is the information I provide to wine.com? 1404
04. Icons and Ratings - What do the Wine.com product icons and ratings mean? 1323
07. Community Profile - How do I remove my name from public search engines? 1227
01. What is Wine.com StewardShip? 1201
05. WEATHER HOLDS - Why is my order on hold and what is the cost to ship now? 1191
08. How does the automatic renewal occur? 1172
01. Bordeaux Futures - What are Bordeaux Futures? 1053
05. Does the discount apply to re-ship an undelivered order? 1025
01. Create Your Account - Why do I need to create a Wine.com account? 909
Terms - Fees, Cancellation and Trial Membership 797
03. How is the discount applied? 720
02. Are there any exclusions? 578
04. Does the discount apply to expedited shipping or promotions? 576
06. Wedding Registry - Are there registry options at Wine.com? 569
07. How do I send StewardShip as a gift? 501
Terms - Changes, Termination and Liability 472
06. Does the discount apply for me to return an order? 451
Terms - Benefits, Eligibility and Conditions 398
05. Bordeaux Futures - What if I move before the wine is available? 221
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