customer care

Wine.com sends email order confirmations to the address specified in your account. An email confirmation of new orders is sent that specifies when your package has been shipped. Email confirmations are considered a service, and are therefore still delivered to customers that have requested not to receive promotional email messages from Wine.com.

Wine.com carries mostly recent wines (1995 and later) from wine sellers that can provide a significant quantity of product to each of our warehouses in several states. With that in mind, we're happy to help customers find the right Wine.com wine for their needs. If you're unable to find the wine you're looking for on the Wine.com site, and it seems to fit the criteria above, you may inquire further by visiting our Customer Care area and submitting your issue using the "Ask a Question" form provided.

Placing your order with Wine.com is simple and convenient. Please follow these six easy steps:

1. Select your shipping state from the SHIP TO menu
2. Select Wine.com products by clicking "add to cart"
3. Log-in or create a new account
4. Enter your billing information
5. Enter your shipping information
6. Confirm your order

To ensure that your order is processed in a timely fashion, please review the following information:

Legal Age Requirement. All wine is being sold by Wine.com. Wine may be sold and delivered only to a person who is at least 21 years old. By virtue of your order with Wine.com you represent to us that you are at least 21 years old and the person to whom any wine will be delivered is also 21 years old. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult possessing valid picture identification issued by a government agency proving he or she is at least 21 years old

• Preventing Underage Purchases:
  AN ADULT SIGNATURE IS REQUIRED BY LAW FOR ALL DELIVERIES!
  If no one is available to receive the package, a subsequent attempt to deliver will be made. We encourage you to use a commercial business address such as your office to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to the logistics center it originally shipped from. An additional fee will apply to reship undeliverable packages.
  Wine.com recognizes and complies with all federal, state, and local laws regarding sale of alcohol to minors. All shipments require an adult signature; proof of age will be verified by delivery carrier. No deliveries will be made to a visibly intoxicated person.

To redeem a coupon or discount code on a Wine.com order, enter the code in the field provided just below the list of items you've ordered in your Shopping Cart. Once you've entered to code, click the "Update Cart" button near the bottom of the same page to see the impact on your order total.

Some specially priced items may be ineligible for additional discounts, and will include on their description pages a note that reads "(not eligible for promo code or discount)." Only one promotion code can be used per order.

Gift certificates are available in denominations of $25, $50, $75, $100, $200, $250 and $500. 

If you select the Printed Gift Card option, the Gift Certificate will be sent via US Postal Service and will arrive 5-7 business days from the date of purchase.

If you select the Online E-card option, your gift message, the gift certificate dollar amount and code will be sent in email form to the email address specified in your order within 24 hours after your purchase.  Additionally, a printed copy will be mailed to the recipient address. You will also be sent a copy, by email, of the message sent to the Gift Certificate recipient.

To redeem a Wine.com gift certificate, enter the gift certificate number on the Billing Information screen during the checkout process. Once you enter your gift certificate code, the full value of the gift certificate will be credited to your Wine.com account. You will not need to enter the gift certificate number for future purchases. Only one gift certificate may be redeemed per purchase. Please note that you will still need to enter your credit card information, even if your gift certificate covers the full amount of your order. As long as the value of your gift certificate exceeds the price of the product you are purchasing, no charge will be made to your credit card.

After entering your billing address, then your shipping address, the next step in the Wine.com Shopping Cart is Gift Options, including gift wrapping and gift message.

A key to the icons, abbreviations and numbers that appear below the names of wines on Wine.com pages can be seen by clicking on any of these icons. But in brief they indicate the following:

The number indicates the rating given to the wine by a wine publication, and the abbreviation to the left of the number indicates which publication gave that rating.

The wine glass in a colored square indicates the kind of wine: red, white, bubbly, etc. The gray square with a swirl indicates a screw-cap closure, the blue square with the letter K indicates a kosher product, the green square with a grape bunch indicates an organic product, and the red square with a dollar sign indicates a collectible wine.

To learn more about these ratings and what they mean, please visit

      Wine.com > Wine Basics > Ratings Explained

An entire section of the Wine.com site is dedicated to helping customers learn about wine. To get started, please visit Wine.com > Wine Basics

Here you can learn about...
     - how to select a great wine
     - pairing wine with food (plus dozens of great recipes!)
     - types of wine and various wine-growing regions
     - wine tasting and stemware
...and much more!

Many states have laws prohibiting retail shipments of alcohol over state lines, and in some states Wine.com must purchase our stock from in-state wholesalers and ship from an in-state warehouse.

As a result, we are subject to the pricing and availability of these local wholesalers, which may affect the retail price and search results when placing orders shipped to these states.

To be sure of seeing correct pricing and availability when shopping at Wine.com, please be sure to choose your shipping destination from the "select a shipping state" pull-down menu before you begin shopping.

If you change your shipping state after you begin shopping, items in your shopping cart may change price or be removed by our system.

To learn more about interstate wine shipping laws, please visit
     http://www.ncsla.org/states.htm

For standard delivery of wine, Wine.com charges a base rate of $9.95 per order, plus $1.25 per bottle. Shipping rates for non-wine items start at $7.99, and vary based on weight and quantity. (Order to AK will include an additional $5.00 charge.)

During summer months, wine shipments may be charged slightly higher rates to cover rapid delivery to minimize the chance of heat damage.  This additional cost would be reflected in the shopping cart at check out.

In most cases, Wine.com offers three delivery options - Standard, Priority, and Express. The estimated delivery times and costs of these options can vary based on the weight and availability of products. (Quick-selling or rare items may be back-ordered up to a few days.) While under many circumstances we are able to deliver orders within a day or two, at this time Wine.com cannot guarantee overnight delivery.

When placing a Wine.com order, all delivery options available for your shipment will appear during the "Confirm Order" step of the checkout process, showing the costs and estimated delivery times for each based on your particular order. (Some states allow only standard ground shipping for alcohol.)

We ship non-wine items (gift baskets, gourmet food & chocolate, gift certificates and accessories) to all 50 states.

Many states prohibit out-of-state retailers from shipping wine to residents of their state. State laws on wine shipping are complex and under constant review, and we look forward to a day when all states open up to out-of-state retailers so we can offer you all our full assortment of products.

In the meantime, we've opened a network of Wine.com warehouses in a number of states, giving us a local presence in those states. This enables us to legally ship wine to our customers in those states while also reducing the shipping time to get you your wine. Unfortunately, in some states not even that will suffice, so keep those letters and emails flowing to your state legislators!

For orders containing wine, below is a list of states we ship to, as well as details on which states do not allow shipments of wine.

¹ Please be sure you have chosen your Ship To state correctly, as regulations in certain areas of the U.S. prohibit their residents from receiving wine shipments directly.

² These states are limited to accessories and non-wine Gourmet Food Baskets only. Wine.com does not ship wine to these states due to current legal restrictions.

³ Local laws prevent us from shipping to certain zip codes in these states. Information regarding zip codes that are not currently serviced by Wine.com will appear at the time that orders are placed.

* State regulations in Connecticut prohibit wine and food from being shipped in the same package. As such, Wine.com does not offer for sale in these states any gift baskets, clubs or collections that contain both food and wine.

** State regulations in New York prohibit wine and food from being shipped in the same package. Baskets ordered that include both food and wine will be sent in two separate packages.

*** Texas state law prohibits us from shipping wines containing more than 16% alcohol.

Some states do not allow retailers to ship wine over state lines, so if a retailer doesn't have a warehouse in these states, it cannot sell wine to customers in these states. We can, however, ship many other products like gift baskets and gourmet foods to these states, and customers in these states can order gifts of wine for friends and family elsewhere.

Recent changes to some state alcohol-shipping laws (made in the wake of a 2005 Supreme Court ruling on interstate wine sales) apply only to direct shipments from wineries, and have no effect on wine retailers like Wine.com.

To learn more about wine shipping laws, please visit the following site for links to each state's Alcoholic Beverage Control agency:

To see a list of states to which we do and do not ship wine, click here.

Because wine availability and pricing may vary from state to state due to the way interstate commerce laws influence our buying patterns, Wine.com created this layover welcome screen to prevent confusion.

We've learned from experience that customers sometimes browse while "shopping in" a default state, then switch states when they're ready to complete an order, only to discover the wine they want isn't available or is priced differently for that location.

We have found that the select-state layover screen, while a little intrusive, almost entirely eliminates the chance of customers being disappointed by the way their order can be affected if they don't choose a shipping state before shopping.

At this time, Wine.com ships only to addresses within the 50 U.S. states.

On occasion the chosen vintage of a wine will sell out or be replaced by a new release after your order is placed. In such cases, Wine.com will substitute with a comparable vintage. If you would rather be notified if your chosen vintage is unavailable you can select "no" under "vintage substitution" in your shopping cart. Wine.com reserves the right to substitute a comparable vintage on wines under $15.